Sunday, August 7, 2011

VoIP technology and associated risks


  I have taken a look at the "VoIP and E911 services” myself, and my concerns about VoIP and 911 services were correct. Although the (FCC) mandated rules that service providers must follow, such as: having an address on file, customers cannot "opt out" of 911 services, and companies cannot charge additional money for emergency services. However, if your internet goes down, or router fails you will not be able to contact 911. That's not all, to make matters worse “In some areas, emergency service providers are not capable of receiving or processing the location information or call back number that is automatically transmitted with 911 calls". In this case, a person could have passed out, fallen ill, be in the process of being burglarized or even worse. This makes the task of locating the victim in time nearly impossible, I am going to stick to a hard line phone for now.

  I would s like to see a law implemented that requires a back-up communication plan for each service provider. Yes, power failure is indeed manageable, however, an intentional terrorist attack on broadband and or alike or a repeat of 9-11 "God Forbid" could leave us without means of  communication, a catastrophic event may lead to a loss of even more life as fallout spreads throughout a city. Quick example, plane crashes a few blocks away from a neighborhood and knocks out broadband, now, fire is spreading about the block but nobody can call for help. You run to use your cell phone but find that it too was destroyed when the plane crashed into cellular tower knocking out service, now what? Yes, indeed it may be rare but it IS a real possibly of that and I would not want to then wonder what to do. A plan needs to be developed that considers and exhausts all possible circumstances before such an incident occurs.

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